Jobs Description

We're a well-established brand within the Security and Commercial LED Lighting sectors and have seen continued growth over the last 15 years. An industry leader within our field, we command a global presence and are recognised as a significant influence in our market sector. Furthermore, we're making inroads in specification and our name is growing traction through the major projects we're involved in.

We are looking for an IT support technician with a strong general and wide ranging knowledge of PC operating systems, application software, PC hardware, peripherals and networking.

The ideal candidate will have natural troubleshooting abilities, care about delivering quality support in a timely manner and be equally comfortable working with users and technology. We have a mission to improve the delivery and use of technology within the business and for our customers - This is where your technical aptitude, a positive can-do attitude, and a desire to learn will go a long way.

Skills Required

Responsibilites

• • As a member of the IT support team act as a primary contact point for user support activities.
• • Manage problems and requests raised by users using JIRA Service Desk in a timely manner.
• • Transfer tickets to the specialist in-house business applications and eCommerce support teams where appropriate.
• • Where necessary raise tickets with managed service providers and suppliers and liaise with them to implement fixes in a timely manner.
• • Directly deliver support and solutions to users where you can.
• • Recognise recurring problems and requests from across the IT landscape and propose solutions that are able to reduce, or eradicate, them.
• • Set up user workstations with computers and necessary peripheral devices.
• • Install and configure appropriate software according to agreed specifications.
• • Provide guidance to users on how to operate their computer.
• • Perform troubleshooting to diagnose and find resolutions to problems.
• • Process new user requests and manage the modification or removal of existing accounts.

Requirements / Experience:

• • Excellent troubleshooting and problem solving skills
• • Excellent communication ability
• • Outstanding organisational and time-management skills
• • Strong general and wide ranging knowledge of PC operating systems, application software, PC hardware, and networking

Desirable:

• • Experience with Microsoft Office 365 services and applications, Including Outlook and Excel
• • Good networking and Microsoft server knowledge
• • Active Directory, Exchange, Print and File Server experience
• • Good appreciation of internet security and data privacy principles
• • End User Support / Service Desk experience

Benefits:

• Privated medical healthcare
• Pension scheme
• Bonus scheme
• Free onsite parking
• 22 days holiday per annum increasing with service plus bank holidays

Hours: Monday - Friday 9am - 5:30pm (A rota process is being considered to enable IT support coverage from 8:30am to 6:00pm)

Salary: £19,000 - £22,000 per annum (depending on experience)

Job Details

Functional Area:	Qvis Lighting & Security
Job Shift:	Full-Time
Job Location:	Havant
Apply Before:	Oct 30, 2020 3:16:00 PM
Posting Date:	Sep 15, 2020 2:16:00 PM