Privacy & Cookies

We have updated our privacy policy in light of new data protection legislation that came into force on 25 May 2018. The GDPR replaces the EU directive, strengthens privacy protections across the EU, and introduces additional rights for individuals alongside increased responsibilities for organisations.

This policy explains how QVIS Lighting & Security Ltd uses and protects any information you provide when using this website. QVIS Lighting & Security Ltd is committed to ensuring your privacy is protected. Any personal information collected will only be used in accordance with this privacy statement. This policy may be updated from time to time and you should review it regularly or contact us with any questions, concerns, or requests relating to your personal data.

What we collect

We may collect the following information:

• Name and address
• Contact information, including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and offers
• Stripe privacy policy

What we do with the information we gather and why

We require this information to understand your needs and provide a better service, including:

• Internal record keeping
• Improving our products and services
• Sending promotional emails about products, services or offers where consent has been given
• Contacting you for market research purposes via email, phone or post
• Customising the website based on your interests
• Managing consent preferences for communication methods

If you wish to withdraw consent at any time, please contact our Data Protection Officer at DPO@adata.co.uk or write to: Data Protection Officer, QVIS Lighting & Security Ltd, 36 New Lane, Havant, Hampshire, PO9 2JL.

Security

We are committed to ensuring your information is secure. Suitable physical, electronic and managerial procedures, including encryption, are in place to safeguard the information we collect online.

Controlling your personal information

You may restrict the collection or use of your personal information and exercise your right to data portability in the following ways:

• Providing consent when completing forms on our website
• Changing your marketing preferences at any time by contacting us

We will not sell, distribute or lease your personal information to third parties unless required by law or with your explicit consent. Your data is not transferred overseas.

Who we may share your information with

We will only share your business information where legally required or with trusted IT partners where it supports your business needs and you have given consent.

How long we keep your information

Your personal information is retained only for as long as necessary to provide our services or to meet legal and regulatory obligations.

Your individual rights

You have the following rights in relation to your personal data:

Right to be informed

You have the right to clear information about how your data is used, why it is collected and who it is shared with.

Right of access

You may request access to the personal data we hold about you. Requests will be fulfilled within one month unless deemed complex. Requests should be made in writing to the Data Protection Officer, QVIS Lighting & Security Ltd, Unit 6 Merlin Park, Airport Service Road, Hilsea, Portsmouth, PO3 5FU.

Right to rectification

You may request correction of inaccurate or incomplete information.

Right to erasure

You may request deletion of your personal data where there is no compelling reason for its continued processing.

Right to restrict processing

You may request that we restrict the processing of your personal data while retaining it.

Right to data portability

You may request to transfer your personal data to another service provider.

Right to object

You may object to the use of your personal data for direct marketing or research purposes.

Automated decision making and profiling

Telephone calls may be recorded for quality purposes and are deleted after one month. No automated profiling or decision-making is carried out via the website.

How to make a complaint

If you believe your data has not been handled correctly, please contact us. You may also contact the Information Commissioner’s Office at ico.org.uk.

How we use cookies

Cookies are small files placed on your device to analyse web traffic and personalise your experience. They help us understand which pages are useful and improve site performance. You may accept or decline cookies via your browser settings.

Links to other websites

Our website may contain links to external websites. Once you leave our site, we are not responsible for the privacy practices of other websites.

List of cookies we collect

The table below lists the cookies we collect and their purpose.